Refund policy
CORE FORGE — RETURNS & REFUND POLICY
Last updated: 11 August 2026
We want you to be happy with your Core Forge purchase. In addition to your statutory rights, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request an eligible return.
30-DAY RETURNS
To be eligible for a return under our 30-day returns policy, your item should be in the same condition in which you received it, unworn or unused, with any tags attached and, where applicable, in its original packaging.
You will also need your receipt or other proof of purchase.
To request a return, contact:
Please include your order number and the reason for your return.
If your return is accepted, we will provide instructions explaining how and where your item should be returned.
Please do not send products back without first contacting us and receiving return instructions.
Items returned without first requesting a return may not be accepted.
RETURN SHIPPING
When you contact us to request a return, we will provide the appropriate return instructions and return address.
Where you are returning an item because you have changed your mind, you may be responsible for the cost of returning the product, subject to your statutory rights and any alternative terms offered by Core Forge.
If an item is faulty, damaged, incorrect or otherwise does not conform to your statutory rights, we will provide an appropriate remedy in accordance with applicable consumer law.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product is damaged, faulty or you receive the wrong item, please contact us as soon as possible at support@core-forge.co.uk.
Please provide:
• Your order number
• A description of the issue
• Clear photographs showing the product and problem, where appropriate
We will assess the issue and advise you of the appropriate next steps.
Your statutory rights in relation to faulty, damaged or incorrectly described goods are not affected by this policy.
CHANGE OF MIND & UK CANCELLATION RIGHTS
If you are a UK consumer purchasing online, you generally have a legal right to cancel eligible purchases within 14 days after receiving the goods, subject to applicable exceptions.
If you exercise this statutory cancellation right, you then generally have a further 14 days to return the goods.
Core Forge's 30-day returns policy provides additional time to request an eligible return and does not replace or restrict your statutory rights.
To exercise your cancellation rights, contact us at support@core-forge.co.uk and clearly tell us that you wish to cancel your purchase.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain products may not be eligible for change-of-mind returns where an applicable legal exception applies.
This can include personalised or made-to-order products and certain sealed goods that are not suitable for return for health-protection or hygiene reasons where the seal has been broken after delivery.
If you're unsure whether your product can be returned, contact us at support@core-forge.co.uk before sending anything back.
These exceptions do not remove any statutory rights you may have where a product is faulty, damaged, incorrectly supplied or not as described.
SALE ITEMS
Products purchased during a sale or promotion remain subject to your applicable statutory consumer rights.
Unless specifically stated otherwise at the time of purchase, eligible sale products are also covered by our 30-day returns policy.
GIFT CARDS
Gift cards may be subject to different cancellation or refund conditions depending on the circumstances of purchase and applicable law.
Please contact us if you have questions regarding a gift card.
EXCHANGES
If you would like a different product, size or colour, please contact us.
Where an exchange cannot be processed directly, the quickest option may be to return the eligible original item and place a new order for the replacement.
REFUNDS
Once we receive and assess your return, we will let you know the outcome.
Where a refund is due under our 30-day returns policy, it will be issued to your original payment method.
Where you exercise your statutory right to cancel an eligible online purchase, we will issue any refund due within the time required by applicable UK consumer law. This will generally be within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.
Where applicable, your refund will also include the cost of our standard delivery option. Any additional amount paid for a more expensive delivery method does not have to be refunded.
Once we issue a refund, your bank or payment provider may require additional time to process the transaction and show the funds in your account.
If you believe an approved refund has not arrived, please contact:
YOUR STATUTORY RIGHTS
Nothing in this Returns & Refund Policy is intended to exclude, restrict or replace your statutory rights under applicable UK consumer law.
CONTACT US
For returns, refunds or questions regarding this policy:
Core Forge
Email: support@core-forge.co.uk
MODEL CANCELLATION FORM
You may use the following form if you wish to cancel an eligible order, although you are not required to use it.
To: Core Forge
Email: support@core-forge.co.uk
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Date:
If submitting electronically, please email this information to support@core-forge.co.uk.