FAQ

FREQUENTLY ASKED QUESTIONS

Where does Core Forge deliver?

We currently deliver to customers throughout the UK.

How long does delivery take?

Delivery times vary depending on the product and destination. Estimated delivery information is provided at checkout and/or on the relevant product page.

Can I track my order?

Where tracking is available, you'll receive tracking information once your order has been dispatched.

Can products from the same order arrive separately?

In some cases, items may be dispatched separately and arrive at different times. If this happens, don't worry—the remainder of your order will still be on its way.

Can I change or cancel my order?

Contact us as soon as possible after placing your order. We'll do our best to help, but once an order has entered processing or been dispatched, we may not be able to change or cancel it.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number and photographs showing the issue. We'll review it and help arrange the appropriate solution.

How do I return an item?

Please read our Returns & Refunds Policy before returning anything. Items should not be sent back without first following the return instructions provided by Core Forge.

How do I contact Core Forge?

Visit our Contact Us page or email us at support@core-forge.co.uk.

Still need help?

Get in touch with the Core Forge team and we'll be happy to assist.